Development Services Manager
Job Description:
Under the direction of the Chief Development Officer, the Development Services Manager is responsible for managing and optimizing organizational development processes to increase fundraising revenue. This position is responsible for the oversight, management, and integrity of the Customer Relations Management (CRM) database (eTapestry), including donor persona and demographic information and gift records. This position is also responsible for training and supporting staff, leading special database projects and generating reports, queries, and mailing lists. Included in this focus area, the Development Operations Manager will also be responsible for acknowledgements, prospecting, research, and pipeline development and management. Additionally, the Development Operations Manager serves as the primary liaison with the Finance Department and interfaces regularly with donors. Job
Responsibilities:
Data Administration:
Manages all aspects of the administration of eTapestry. Recommends changes to, documents, maintains and distributes a departmental user manual for the use of eTapestry. Ensures accurate and complete new donor accounts. Develops and implements continuous quality assurance process to ensure accurate and complete existing donor accounts. Manages and ensures accurate coding and segmenting of donor accounts based on donor and internal requests. Troubleshoots and resolves all software issues, communicating with Blackbaud to develop solutions when necessary. Serves as primary liaison between Pine Tree Society and Blackbaud. Analyzes departmental and individual training needs. Establishes minimum training requirements and develops benchmarks to ensure that individuals meet requirements. Develops and implements one-on-one training as needed. Manages database-related aspects of special events including backend development of event registration and peer-to-peer fundraising pages. Prepares various financial, reconciliation, comparative, statistical and analytical reports as needed. Gift Processing and Acknowledgement:
Implements gift entry protocols and procedures and recommends modifications to protocols and procedures as necessary to maximize accuracy and efficiencies. Ensure accurate classification of gifts with complete documentation. Serves as primary contact for donors and/or brokerage firms on stock transfers. Processes and prepares acknowledgements on a timely basis. Processes and prepares acknowledgements for recurring gifts as desired by donor. Processes and prepares memorial and honorarium notifications on a timely basis. Manages matching gift process, including notifying donors of possible matching gifts, processing matching gift forms and payments and acknowledging both matching gift companies and donors of fulfillment. Manages pledge reminder process for gift commitments. Solicitations, Mailings:
Serves as liaison to direct mailhouse and associated vendors. Proactively manages the direct mail calendar including ordering materials and supplies, setting work orders and ensuring deadlines are met. Keeps accurate inventory of materials records. Develops mailing lists for all direct mail appeals. Manages mail testing strategies to acquire data necessary to maximize revenue. Manages all email solicitations as outlined in annual plan. Manages and oversees the fulfillment of holiday card orders serving as the liaison to the internal fulfillment team. Pulls and provides fulfillment reports. Serves as first line for donor and prospect inquires by phone, email and mail. Triages requests and passes on to the appropriate team member when necessary. Ensures donors and prospects experience the highest level of customer service in all interactions. Prospecting:
Develops and implements a moves management system within ETapestry to track the stages of donor engagement (identification, qualification, cultivation, solicitation and stewardship). Mines, identifies and analyzes donors and prospects for fundraising and outreach initiatives. Develops and manages a prospect pipeline system. Researches donors and prospects as requested. Requirements:
Education :
Bachelor's degree is required
Experience:
Training and Development:
3 years (Preferred) Fundraising:
4 years (Preferred) Database Management:
3 years (Preferred) #J-18808-Ljbffr Recommended Skills Administration Brokerage Communication Customer Service Databases Demography Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
