Southern Maine Market- Teller Operations Specialist- Bath Banking Center- Bath, ME

Company Name:
Bank of America Corp.
Title: Southern Maine Market- Teller Operations Specialist- Bath Banking Center- Bath, ME
Location: ME-Bath
Other Locations:
Responsibilities: Teller Operations Specialists are primarily responsible for driving day-to-day operational excellence on the Teller line, ensuring compliance and procedural requirements are met, and coaching Tellers to high performance levels. Your duties will include, but are not limited to the following: Coaching and training the teller team to process transactions accurately, efficiently in accordance with established policies and procedures Creating a positive team environment in the banking center by modeling appropriate behaviors Assisting teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues Maintaining the highest level of customer service standards while consistently delighting our customers and exceeding expectations Ensuring banking center compliance is within federal regulations Working closely and providing input to the Banking Center Manager and Assistant Manager to continually improve banking center performance Creating workforce stability by cultivating an engaged, spirited and well-coached team Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures May be required to work Saturdays and or extended hours as needed
Required Skills:
Minimum two years customer service experience
Minimum one year coaching/leadership/management experience within past 3 years
Effectively lead team to performance goals
Direct and motivate staff
Excellent oral and written communication skills
Extensive experience in assisting customers with inquires and/or problem resolution
Identifying opportunities to enhance customer financial needs, goals and objectives
Heightened attention to detail, time management and organization
Advanced computer skills
Pass teller operations specialist pre-employment assessment
Desired Skills:
Minimum two years cash handling experience
Ability to manage retail operations, as well as plan goals, schedules and objectives and conduct audits
Successful experience with cross-selling, upselling, and/or referring products.
Previous banking/financial services/teller experience
Bilingual (fluent verbal and written skills)RT-Banking Center Service
Organization: 603899-RETAIL BANKING

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