Manager Service Delivery

Essential Job Functions
Manages the Platform area on the Bath Iron Works account to ensure that business solutions and objectives are met.
Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
Works with functional areas or departments to interpret and plan projects or workload forecasts. Develops the resource forecasts for the platform group, works with PMs on resource assignments, forecasting and reporting status, is the escalation point for everything platform related.
Manages and approves expenditures for accounts in line with the established policies and procedures.
Manages complex relationships between delivery and consumer groups to ensure good client relations.
Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
Supports developing new business proposals and introduces new technology to enhance business solutions.
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewardsemployees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends explanations for variances as necessary. Performs Cost Center Manager role for the BIW GIS account, recommending and monitoring baseline budget expenditures, evaluating and recommending software and hardware maintenance contract renewals.
Participates in the account Incident Response Team, participates in on call duty manager responsibilities, participates in the Architecture Review Board, backs up the Delivery Executive when required at meetings.
Basic Qualifications
Must be US Citizen due to US Government regulations.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, engineering, information systems or related field preferred
Nine or more years of support services, project, or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Other Qualifications
Good project management skills
Good analytical and problem solving skills
Good interpersonal skills to interact with customers and team members
Good leadership and organizational skills
Good communication skills
Good skills in managing to contracts and budgets
Good relationship building skills
Ability to work in a team environment
Willingness to travel

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