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Desktop Technician

Description:
Essential Job Functions
5 yrs. desktop experience, well spoken, strong written/verbal skills and quick answer to questions. Experience dealing with VIP clients, business casual attire. Fast paced user community. Exceptional interaction with users, collaborate well with other lines of service - Engineering, network, server, security teams. Ability to multi task issues at hand. Prioritize, schedule, deliver. Windows 7, MS Office, experience replacing hardware parts, desktop/laptop (DELL) Familiar with Outlook, installing app for database access. Perform data recovery for rebuilds/reimages. Experience in enterprise domain environment with GPO's in use. Knowledge of WIFI support, Knowledge of VPN - Cisco client - RSA soft token experience. Experience with SCCM and AD console. Mobile device support, email & wifi - experience with Airwatch mobile device manager. General network knowledge - DNS, TCP/IP, proxy servers, pac files Network printer IP assignments, Input & backup LDAP info. PXE booting experience Disk Encryption experience - Virus scanning. Ticket management experience a must. Manage tickets daily, maintain SLA's.
+ Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
+ Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
+ Assists in instructing customers in the operation and maintenance of systems/equipment.
+ Acts as a liaison with customers on administrative and technical matters for assigned projects.
+ Performs analyses and prepares reports on system problem trends and issues.
+ Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
+ Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
+ Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
+ Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
+ Assists in the design of basic technical programs for projects or enhancements to existing programs.
Qualifications
Basic Qualifications
DEL Microsoft Exchange, DEL MS-DOS Operating System: Use, DEL Voice Communications Products: Use, Active Directory (AD), Desktop Tools, Engineering-Local Delivery 04, English, Ethernet, IBM Hardware, IBM Lotus Notes Client, IEEE 802.1x Authentication, Intranet Configuration, LAN/WLAN Mgmt - Structured Cabling Design Installation and Fiber Plant Management, Microsoft Access, Microsoft Certified, Microsoft Certified Professional (MCP), Microsoft Excel, Microsoft Internet Explorer Install/Administer/Maintain, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Windows Security Design, Microsoft Word, Printers Install/Maintain/Support, Remote Support, System Center Configuration Manager (SCCM), Technical Support, Technical Support - Break-Fix, Teleconferencing SW Product: Use, Wireshark
+ High school diploma or G.E.D.
+ Two or more years of field support experience
+ Experience working with the company's hardware, software and equipment products
+ Experience working with customer technology and support requirements
+ Experience working with process and/or system design concepts
+ Experience working with appropriate programming languages, operating systems and software
+ Experience working with engineering principles and practices
Other Qualifications
+ Interpersonal skills to work with customers and other unit personnel
+ Analytical and problem solving skills
+ Communication skills
+ Time management and organizational skills
+ Ability to resolve non-complex hardware and equipment problems
+ Willingness to travel
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin,
citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers
receive equal consideration for employment.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities


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